The Spires Serviced Apartments Edinburgh
Encuentra el mejor hotel de Edimburgo para tus fechas, por precio o preferencia
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Datos de interés
Entrada a partir de las | 14:00 |
|---|---|
Salida antes de las | 10:00 |
Desayuno | Desayuno disponible |
Mascotas | Se admiten mascotas con cargo adicional |
Niños | Este hotel acepta niños |
Servicios
Más información de The Spires Serviced Apartments Edinburgh
The Spires Serviced Apartments Edinburgh
Si decides alojarte en The Spires Serviced Apartments Edinburgh, disfrutarás de una fantástica ubicación en el centro de Edimburgo, a unos pasos de George Street y a solo 4 min a pie de Princes Street. Además, este hotel se encuentra a 1 km de Castillo de Edimburgo y a 1,1 km de Royal Mile. Este hotel para no fumadores dispone de aparcamiento con descuento en las inmediaciones. Tendrás check-in exprés, check-out exprés y atención multilingüe a tu disposición. Reserva una de las 18 habitaciones con cocina, frigorífico y horno, y disfruta de una estancia inolvidable. La conexión wifi gratis te permitirá estar al tanto de todo. Para tus momentos de ocio, tendrás una televisión de pantalla plana de 32 pulgadas con canales digitales. Entre las comodidades, se incluyen caja fuerte y microondas, además de un servicio de limpieza disponible cada semana.
Puntuaciones y opiniones
Opiniones de los viajeros
Comentario: 10 oct. 2024
Fecha de la estancia: oct. 2024
Estancia laboral
Respuesta del hotel
Comentario: 29 de noviembre
Thank you for your lovely feedback! I’m delighted to hear that you had such an enjoyable stay and found everything to your satisfaction. It’s great to know that the location, apartment facilities, and our communication met your expectations.
Your kind words about the warm and welcoming reception staff are much appreciated, and I will be sure to share them with the team.
We look forward to welcoming you back in the future. Thank you for choosing The Spires Edinburgh!
Best regards,
Gary Menzies
Manager, The Spires Serviced Apartments
Comentario: 3 ene. 2025
Fecha de la estancia: dic. 2024
Gran servicio de apartamento impactante
Hay códigos de acceso a las puertas principales del apartamento y considerando que la puerta estaba cerrada y una cámara de seguridad fuera de nuestra puerta mi esposa llamó por teléfono y le dijeron que los anillos no estaban allí. Ahora con ese nivel de seguridad y el hecho de que mi esposa no tiene anillos en el dedo me pareció muy extraño. No pudimos reservar hasta el 14 : 00 así que nos fuimos alrededor de las 08: 30 así que un misterio para quién los tomó.
Lo raro es que cuestan unos cientos, así que no es exactamente un atraco del siglo. Llamó mi esposa y no le dijeron anillos.
Respuesta del hotel
Comentario: 21 de enero
Thank you for sharing your feedback. I'm pleased to hear that you were happy with the apartment and its modern amenities. However, I am truly sorry to hear about the situation with the wedding and engagement rings.
Please be assured that we take all matters of security very seriously. With our access codes and the presence of a security camera outside the apartment, we strive to maintain a safe environment for our guests. Additionally, all apartments are fitted with safes for securely storing valuables during your stay.
The apartment was thoroughly checked by both the manager and a housekeeper upon departure, and unfortunately, no rings were found.
If there's anything further I can assist with, please don't hesitate to reach out.
Best wishes,
Gary Menzies
Manager, The Spires Serviced Apartments
AU
Comentario: 17 dic. 2024
Fecha de la estancia: dic. 2024
No hay descanso para los viajeros
Respuesta del hotel
Comentario: 21 de enero
Thank you for sharing your feedback. I’m glad to hear that you found the location convenient for exploring and that the apartment was easy to find.
I apologise that you encountered unpleasant odours upon arrival, and I can assure you that we are looking into this. We will also review the condition of the carpet and the vinyl flooring to ensure everything is up to standard. Regarding the bathrooms, we take your comments seriously and will work on ensuring all necessary amenities are in place.
I’m sorry to hear the noise from the surrounding area impacted your stay, we are in the process of installing soundproofing measures.
Thank you again for your valuable feedback. I hope you’ll consider staying with us again in the future.
Best wishes,
Gary Menzies
Manager, The Spires Serviced Apartments
Comentario: 6 nov. 2024
Fecha de la estancia: nov. 2024
No hay agua caliente - inaceptable!
Respuesta del hotel
Comentario: 29 de noviembre
Thank you for taking the time to share your experience. I am truly sorry to hear about the issue you faced with the hot water during your stay, and I deeply regret the inconvenience and frustration it caused. This is not the standard of service we strive to provide, and I apologise that our response did not meet your expectations.
We take such matters seriously and have been reviewing our procedures to ensure that issues like this are addressed promptly and effectively. It’s concerning that you were unable to receive adequate assistance during your stay, and I understand how disappointing this must have been after a long journey.
I am also sorry that your attempts to contact the emergency number were not successful. We are looking into improving the response times for urgent matters to avoid such situations in the future. Additionally, we have reached out directly to provide monetary compensation for the inconvenience caused by the lack of hot water.
Please know that your feedback has been taken seriously, and we are working hard to prevent such issues from occurring again. Thank you for bringing this to our attention, and I truly regret that we fell short during your visit.
Best regards,
Gary Menzies
Manager, The Spires Serviced Apartments
Comentario: 21 sept. 2024
Fecha de la estancia: sept. 2024
Desayuno
Reservamos la habitación por teléfono , ofrecieron desayuno continental por 9 libras.
Cuando llegamos encontramos el desayuno en la nevera!
Cada caja incluía 1 croissant , 1 plátano y 150 mls de jugo. ¡Pero no cualquier lista de ingredientes en la caja!
Pedí cancelar mi “desayuno continental”, y el gerente me envió un correo electrónico y dijo que me reembolsarán pronto.
Me reembolsaron a mi cuenta al día siguiente, pero solo 7 libras / desayuno, en lugar de 9 libras. Solo 10 libras diferentes pero me molestan.
Les envié un email sin respuesta.
Recomiendo el apartamento, pero no reserve el desayuno.
Respuesta del hotel
Comentario: 29 de noviembre
Thank you for your feedback. I’m glad to hear you found the apartment clean, the location convenient, and the staff friendly.
I’m sorry to learn about your experience with the breakfast and the miscommunication regarding your refund. I apologise for any frustration caused by this situation. The refund discrepancy appears to have been an error, and I will review this with our team to ensure such oversights don’t occur in the future.
I also appreciate your point about the breakfast packaging. We’ll look into providing clearer ingredient information to meet guest expectations.
Thank you for recommending the apartment despite this issue, and I hope we’ll have the chance to provide you with a smoother experience in the future.
Best regards,
Gary Menzies
Manager, The Spires Serviced Apartments
Ubicación excelente
93 to 95 Hanover St, Ciudad Nueva, Edimburgo, EH2 1DJ, Reino Unido|A 0,31 km de Princes Street
Entrada y salida
Entrada a partir de las:
14:00
Salida antes de las:
10:00
Información útil
Este hotel acepta niños
Menores de 1 años
Los huéspedes menores de edad pueden utilizar camas supletorias sin coste adicional.
Menores de 15 años
Los huéspedes menores de edad pueden utilizar camas supletorias por GBP 15 más.
Se admiten mascotas con cargo adicional
Desayuno disponible
Precio del desayuno
Ponte en contacto con el hotel para informarte de los precios
Opciones de desayuno
Desayuno continental
Additional fees will be charged on site for the following items, please contact the hotel for the specific amount: Deposit. The deposit is payable by credit card via a secure link and due within 24 hours of booking. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. To make arrangements for check-in, please contact the hotel at least 24 hours before arrival. If you are planning to arrive after 5:00 PM, please contact the hotel in advance. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching official photo identification.
