Holiday Inn Express Wilkes Barre East
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Datos de interés
Entrada a partir de las | 15:00 |
|---|---|
Salida antes de las | 11:00 |
Desayuno | Desayuno disponible |
Mascotas | No se admiten mascotas |
Niños | Este hotel acepta niños |
Servicios
Más información de Holiday Inn Express Wilkes Barre East
Holiday Inn Express Wilkes Barre East
Este hotel de Wilkes-Barre, Pensilvania, ofrece un desayuno gratuito y conexión gratuita a internet de alta velocidad. El aeropuerto Wilkes-Barre/Scranton está a 16 km del hotel.
Puntuaciones y opiniones
Opiniones de los viajeros
Comentario: 2 jun. 2024
Fecha de la estancia: jun. 2024
¡No me impresionó!
Respuesta del hotel
Comentario: 17 de junio
Thank you for staying at our Holiday Inn Express Wilkes Barre East and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to get additional information.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Comentario: 13 oct. 2024
Fecha de la estancia: oct. 2024
Hotel muy bonito pero con mucho ruido
Respuesta del hotel
Comentario: 30 de octubre
Thank you for selecting our Holiday Inn Express Wilkes Barre East and for providing feedback about your experience. It's a pleasure having you as our guest.
I am truly sorry you did not experience an exemplary stay due to the sleeping quality in our room. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's comfort and the hotel's staff were still appreciated.
Please grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHG Hotels and Resorts Service
Comentario: 23 feb. 2024
Fecha de la estancia: feb. 2024
Muy decepcionante
Comentario: 17 oct. 2023
Fecha de la estancia: oct. 2023
¡Están trabajando en eso!
Fueron necesarios unos 20 intentos para encender el televisor.
El colchón de la cama no era particularmente cómodo, viejo y con bastante caída en la parte superior. Habitación pequeña (1 cama tamaño queen), en la esquina del edificio. Selección habitual de desayuno HI.
Respuesta del hotel
Comentario: 31 de octubre
Thank you for letting us know about your experience and for selecting Holiday Inn Express Wilkes Barre East as your home away from home while you travel. Here in our property, we strive to provide quality essentials, delivered with depth and highlighted with purposeful detail.
I saw your remarks and am sorry that your stay was less than excellent and that your experience left something to be desired. Here in our hotel, this is not what we want our guests to experience and understand your sentiment. I thank you for allowing us to look into these matters further. I distributed your feedback to our managers for evaluation. Our managers have taken the necessary steps to rectify our errors and prevent this from happening again.
We hope you allow us to host your next travel to provide you with the excellent service characteristic of our chain.
Great wishes,
Oscar C.
Case Manager
IHG Hotel & Resorts Services
Comentario: 21 jul. 2023
Fecha de la estancia: jul. 2023
¡¡¡Correr!!!
Respuesta del hotel
Comentario: 5 de agosto
We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. I am sorry there was an issue surrounding your reservation. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon.
We appreciate the business that you bring to Holiday Inn Express. Thank you again for choosing our Holiday Inn Express Wilkes Barre East!
All the best,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Ubicación muy buena
1063 PA-315, Boulevard Manor, 18702, Estados Unidos|A 0,71 km del centro de la ciudad
Entrada y salida
Entrada a partir de las:
15:00
Salida antes de las:
11:00
Información útil
Este hotel acepta niños
No se admiten mascotas
Desayuno disponible
Precio del desayuno
Ponte en contacto con el hotel para informarte de los precios
Opciones de desayuno
Desayuno americano
Menú de desayuno
Bufet
Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Al hacer el registro de entrada, deberá presentar un documento de identidad con fotografía y una tarjeta de crédito. Las peticiones especiales están sujetas a disponibilidad en el momento de efectuar el registro de entrada, no están garantizadas y pueden comportar suplementos.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Cash
